Legal warning

 

In compliance with the provisions of article 10 of the spanish Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the domain www.eladio.gal is owned by almacenes eladio, s.a, Spanish company with address in Rua de Castelao, 27, 15900 Padrón (A Coruña) (Spain), registered in the Mercantile Registry of A Coruña, Asiento 31, Hoja 3, Diario 36. with CIF number A15081557.

 

You can contact us by the referred postal mail, telephone by calling +34981810959, or by e-mail comercial@eladio.gal.

GENERAL CONDITIONS OF USE

 

INTRODUCTION

The present General Conditions of Use, Conditions of Sale and Privacy Policy, regulate the use of the website www.eladio.gal who store eladio, s.a. is the owner.

 

almacenes eladio, s.a. is a Spanish company domiciled in Rua de Castelao, 27, 15900 Padrón – A Coruña, registered in the Mercantile Registry of Coruña, with CIF A15081557.

 

Article 1. Object

These Conditions establish the rights and obligations of all users of warehouses eladio, s.a., in relation to the products and services we offer through our website www.eladio.gal.

We kindly ask you to read both these Conditions and our Privacy and Intellectual Property Policy carefully before placing your order and confirming your payment. These conditions can be modified, so you must read them before making each order. Therefore, if you do not agree with all the Conditions, Privacy Policy and Intellectual Property, you should not place an order.

By using the website www.eladio.gal or placing an order through them, you are bound by these Conditions and by our Privacy and Intellectual Property Policy.

Article 2. Images and contents

The images contained in the page www.eladiol.gal are subject to copyright, and users can not use them without the permission of their authors or intellectual owners. Considering the right that assists the manufacturers or producers to modify the packaging, size or external image of the products, we communicate that the exposed images and the descriptions that are included of each product, in the web pages that are mentioned, do not constitute a contractual constraint with the clients, having only illustrative character, being able to be modified in any moment without previous warning.

 

Article 3. Prices

The prices listed on www.eladio.gal are expressed in euros and with all taxes in force included. Therefore, they are final prices and will only be increased, in the purchase process, by the transport expenses corresponding to the destination, which will be borne by the customer except for the exceptions indicated, specified in the "Shipping and Returns Policy" section. .

 

Article 4. Forms of Payment

The accepted forms of payment are described in www.eladio.gal/forms-of-payment. Generally, credit card.

 

Article 5. Availability

Geographical availability: The articles offered through this website will only be available in the territory of the European Union, applying the transport rates corresponding to each case, specified in the section Transports.

Availability of the products: almacenes eladio, s.a. will make every effort to satisfy the requests of its customers. Even so, product orders are subject to their availability and, in this sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products. If you do not wish to place an order for these substitute products, we will reimburse you for any amount that you may have paid.

Article 6. Limitations on sale

Due to legal limitations, articles classified as phytosanitary, classified for professional use or for Domestic Outdoor Gardening, can only be sold in Spanish territory. Those classified as professionals can only be sold to customers who have proven to be in possession of the Phytosanitary Manipulator Card (in spanish: Carnet de Manipulador de Fitosanitarios), of “basic” or “qualified” level. The products classified in Domestic Exterior Gardening can be acquired without limitation, except territorial (only in Spain).

 

Article 7. Delivery, Delivery Deadlines and Claims

You can select the shipping methods described in www.eladio.gal/delivery-and-claims. The MRW company will take care of the delivery and collection of all shipments and returns, in several modalities: Delivery at home or delivery at MRW Point.

 

Service of Claims, doubts or suggestions: For any type of claim, doubt or suggestion you can contact us in our physical store:

warehouses eladio, s.a. - CIF.- A15081557

Rua de Castelao, 27

15900 - Padrón - A Coruña

Or through the phone 981810959, or the mail: comercial@eladio.gal.

The company is attached to the arbitration system for resolving claims of the Xunta de Galicia.

Article 8. Order

The fact of placing an order on www.eladio.gal is equivalent to the full and complete acceptance of the prices, the description of the products for sale and the general conditions of sale, which will be the only ones applicable to the contract thus concluded.

You agree, when placing the order, to provide us with an email address, postal address and / or other contact information, and are aware that we may use this information to contact you if necessary.

 

If you choose the credit card as a means of payment, when placing an order at www.eladio.gal, you guarantee that you are fully authorized to use it. Only people with the legal capacity to sign contracts related to the kind of goods and services proposed on this website can place orders.

To place an order, you must follow the online purchase procedure until payment. After this, you will receive an email acknowledging receipt of your order (the "Preparation in progress"). This does not imply that your order has been accepted, since it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email in which we confirm that the product (s) are being sent (the "Confirmation Order"). The contract for the purchase of a product (s) between us (Contract) will be formalized only when we send that Confirmation of Shipment.

 

Only those products related to the Shipping Confirmation will be the object of the Contract. We will not be obliged to supply you with any other product that may have been the subject of an order until we confirm the shipment of the same in an independent Shipping Confirmation.

 

In case of lack of availability of any product, the consumer has the right to recover the sums that have been paid without any delay, which we will carry out within a maximum period of 24 hours, in the case of an unjustified delay in the return of the sums paid. the consumer has the right to claim the payment of twice the amount owed.

 

The seller establishes a maximum period of execution of the order of 30 calendar days from the conclusion of the contract.

Article 9. Guarantee of purchased products

almacenes eladio, s.a., the company that owns www.eladio.gal guarantees, according to the laws in force and the following conditions, all the products it distributes.

 

The consumer can address both the seller and the manufacturer of the product, which will respond to the lack of conformity that manifests within two years from delivery (one year for products purchased by professionals or companies).

When the lack of conformity manifests itself after 6 months and in doubtful cases, the manufacturer could demand an independent expert report to process the guarantee. In obvious cases of malfunction or irregular operation in warranty period there is no problem whatsoever.

 

Any manufacturer that has a warranty greater than 2 years that marks the current Law, should be processed directly with the manufacturer is not responsible for such cases masferreteria.com.

 

Article 10. Conditions for companies and distributors

When the customer is a distributor, or invoice as a company, the shipping costs to our facilities will always be borne by the customer, since the law on consumer goods does not regulate the sale between companies. In addition, the warranty in these cases will be as stipulated by the manufacturer of the product.

 

Article 11. Guarantees

The consumer may complain to the seller when the product is not in accordance with the contract:

- The acquired good does not fit the description made by the seller.

- The acquired good does not serve for the uses to which consumer goods of the same type are ordinarily destined.

- The acquired good is not suitable for the special use that would have been required by the consumer and that the seller has accepted.

- The acquired goods are not present the expected quality and behavior, especially taking into account public statements (advertising, brochures, labeling ...) about its specific characteristics made by the seller or the manufacturer.

 

Cancellation of guarantees.The guarantee may be canceled for the following reasons:

- Incorrect use, handling or maintenance by the Client.

- Components burned by surges or electrical current surges.

- Broken or damaged components subjected to impact.

- Incorrect repair, modification or expansion by the client of a team.

In short, no damaged material or obvious signs of incorrect handling will be accepted.

The guarantee does not cover:

The warranty does not cover those defects caused by incorrect use of the product and / or manipulation of the product other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of its repair. The following are therefore excluded from the guarantee:

Defects and deterioration caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the instructions of masferreteria.com.

Products modified or repaired by the customer or any other person not authorized by www.eladio.gal.

 

For these purposes, www.eladio.gal inform that the spanish Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU) establishes several options to be able to exercise the right of withdrawal.

Article 12. After-sales service

The consumer and user can process the guarantee by contacting www.eladio.gal, there are certain manufacturers that directly manage faults / defects / incidents produced in their products to provide a quality after-sales service and reduce times. In this case the customer may choose to take or send the damaged product directly to the Technical Service of the manufacturer, generally without any cost to the customer.

 

Article 13. Refund Policy

The refund policy stored by eladio, s.a. applies to products purchased on www.eladio.gal and can be found at Article 20.

Article 14. Liability and liability exemption

Photographs and reproduced texts that present the products offered are merely informative, and may present accessory photographs that are not covered by the price of the product. In case of doubt you can contact the Customer Service Department either by email at comercial@almaceneseladio.com or by phone at 9818180959. However, the economic consequences of administrative errors or errors will not be attributable to the consumer and user. management that are not imputable.

 

The responsibility of almacenes eladio, s.a. in relation to any product purchased on www.eladio.gal will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that may have taken place, when all the necessary precautions have been taken in the presentation of the products.

 

Almacenes eladio, s.a. can not be held liable for damages, whatever their nature, both material and non-material or corporal, that could result from an operation or improper use of the products marketed. The same applies to the possible modifications made to the products by the suppliers. warehouses eladio, s.a. can not be held responsible by a customer or a third party for indirect damages, operating losses or loss of profits that occurred through the medium that was, although such damage, loss or damage would have been foreseeable by eladio warehouses, s.a. or if his eventuality had been brought to his attention.

Subject to the provisions of the preceding paragraphs, the responsibility of almacenes eladio, s.a. under these general conditions may not exceed an amount equal to the amounts paid after the transaction that is at the origin of such liability, whatever the cause or form of the action in question.

Almacenes eladio, s.a. can not be held responsible for the breach of the contract subscribed in case of exhaustion of stocks or unavailability of the product, due to force majeure, interruption of activity or total or partial strike, especially of postal services and means of transportation or communications, floods or fire.

 

The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to cancel the contract. In the event of litigation, the customer may, in the first instance, go to almacenes eladio, s.a. to reach a friendly resolution.

 

Article 15. Notifications

The applicable regulations require that part of the information or communications that we send to you be in writing. By using the www.eladio.gal website, you agree that most communications with us are electronic. We will contact you by email or to the postal address provided by you when placing an order.

 

For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

 

Article 16. Applicable legislation and jurisdiction

These general conditions are ruled by the Spanish Law. Both parties submit, at their option, to the jurisdiction and competence of the courts of Padrón and of the one corresponding to the domicile of the consumer and user, to the place of compliance with the obligation or that in which the property is located.

Article 17. Cookies policy

The website www.eladio.gal is required by Royal Decree-Law 13/2012 that amends Law 34/2002, of July 11, on company services of information and electronic commerce, to inform and obtain the consent of the citizen about the use of cookies in their web pages.

 

Cookies are files that can be downloaded to your computer through web pages. They are tools that have an essential role for the provision of numerous services of the information society. Among others, they allow a website to store and retrieve information about the browsing habits of a user or their team and, depending on the information obtained, they can be used to recognize the user and improve the service offered.

 

Types of cookies

Depending on the entity that manages the domain from which the cookies are sent and treat the data obtained, two types can be distinguished: own cookies and third-party cookies.

 

There is also a second classification according to the period of time that they remain stored in the client's browser, which may be session cookies or persistent cookies.

 

Finally, there is another classification with five types of cookies according to the purpose for which the data obtained is processed: technical cookies, personalization cookies, analysis cookies, advertising cookies and behavioral advertising cookies.

Acceptance of the Cookies Policy

The site, in order to comply with the aforementioned regulations, shows information about its cookies policy at the bottom of any page of the portal with each login.

 

Given this information it is possible to carry out the following action:

To accept. This warning will not be displayed again when accessing any portal page during this session.

 

If you browse through the portal even if you have not hidden the message, you are clear about your consent to continue with the service offered on the portal and the installation of these cookies.

 

How to modify the configuration of cookies:

You can restrict, block or delete cookies from this portal or any other website, using your browser. In each browser the different operation, the 'Help' function will show you how to do it.

Internet Explorer: windows.microsoft.com/es-xl/internet-explorer/delete-manage-cookies#ie="ie-10 "

FireFox: support.mozilla.org/kb/Delete%20cookies

Chrome: support.google.com/chrome/answer/95647?hl="es "

Safari: www.apple.com/privacy/use-of-cookies/

Article 18. Privacy Policy

In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, we inform you of the existence of a personal data file created by and under the responsibility of almacenes eladio, s.a. with the data obtained in www.eladio.gal.

 

The rights of access, rectification, cancellation and opposition to the personal data deposited can be exercised, by sending an email to comercial@almaceneseladio.com, or by postal mail to almacenes eladio, sa, Rua de Castelao, 27 - 15900 Padrón (Spain), indicating name, surname (s) and email, and attaching a photocopy of your ID.

 

Almacenes eladio, s.a. undertakes to keep the maximum reserve and confidentiality on the information provided and to use it only for the purposes indicated. For this reason, and in accordance with current legislation on data protection, almacenes eladio, s.a. undertakes to adopt appropriate security levels to the data provided by its customers and, in addition, to install all means and measures at its disposal to prevent loss, misuse, alteration, unauthorized access and extraction of the same.

 

In accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data, we inform you that compliance with any existing form on the Website www.eladio.gal or the sending of an email to any of our mailboxes implies the acceptance of this privacy policy, as well as the authorization to almacenes eladio, sa to treat the personal data you provide us.

 

For the mere visit to www.eladio.gal customers and users agree to browse the website and use the content correctly, not making any kind of fraudulent action the same.

www.eladio.gal use cookies to be able to offer a more personalized service and help you to navigate through your pages easier and adjusted to the preferences of your users.

 

The cookies are used in order to identify your shopping basket and unequivocally identify you. If you wish you can configure your browser to be warned on the screen of the receipt of cookies and to prevent the installation of cookies on your hard drive. Please consult the instructions and manuals of your browser to expand this information.

 

It is the client's responsibility to update their own data. Therefore, the client is responsible for the veracity of the data and the company will not be responsible for the inaccuracy of the personal data of its customers.

We use the Google remarketing feature to show our ads on the internet. Our ads are shown on other internet providers, including Google and its online advertising network.

Article 19. Shipping and returns policy

 

The shipment of purchased is free to peninsular Spain and Portugal util a weight of 5kg, with several exceptions included in MRW Fee, thad you can read here.

 

Article 19. Right of withdrawal

If you are not satisfied with the products purchased exclusively on www.eladio.gal, you have the right to cancel the contract by returning your purchases, in accordance with the provisions of the following paragraphs:

 

Article 20. Term of exercise of the right of withdrawal

You can exercise the right of withdrawal without need of justification within a period of 14 calendar days for all articles.

 

The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, has received the good.

In the event that in the same order you have purchased multiple goods that have been delivered separately, the withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, has received the last of these goods.

 

In case you have acquired a good composed of multiple components or parts, the withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, has received the last component or material.

 

Once the withdrawal period has elapsed, if you wish to return a product, you must notify us by email comercial@eladio.gal and we will contact you to indicate if the product can be returned or not. In addition, in this case you will be informed if this return involves an additional charge for product depreciation.

To exercise the right of withdrawal: To exercise the right of withdrawal regarding products purchased exclusively by www.eladio.gal must state its unequivocal decision to withdraw from the contract in the following ways:

- You must contact our Customer Service through the email account comercial@eladio.gal to express unequivocally his decision to withdraw from the contract.

- Without prejudice to the provisions of the previous paragraph, you can also choose to exercise your right of withdrawal by completing and sending electronically to the email account comercial@almaceneseladio.com the withdrawal form that can be downloaded below, in which case, we will inform you without delay by email the receipt of said withdrawal.

The right of withdrawal will be exercised within the term when you have sent us the communication regarding the exercise of this right before the end of the corresponding term, in the terms indicated above.

 

Consequences of the withdrawal: In case you exercise the right of withdrawal we will refund all payments of the product that we have received from you, without undue delay and, in any case, no later than 14 calendar days from the date on which to inform us of your decision to withdraw from the contract. However, the reimbursement may be withheld until the goods have been received, or until the consumer and user has presented proof of the return of the goods, depending on which condition is met first. We will proceed to make said reimbursement using the same means of payment in which the purchase was paid without incurring any expense as a result of the reimbursement except for the cost of returning the product. In all cases, the products to be returned must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included. If this were not the case, this withdrawal can not be exercised. The refund for withdrawal will not be possible;

Contact at www.eladio.gal or by calling + 34981810959, facilitating the data of the product as well as the damage it suffers, in some cases we will request to send us a photograph of the damages.

 

Once received the notification in almacenes eladio, s.a. We will contact you to inform you about how you should proceed, and why the courier should do so, usually the company MRW.

 

As a general rule these are the steps to follow:

You must return the product to the address indicated on the invoice you will receive by mail, providing the following information:

1. Personal data

2. Your e-mail address

3. Order Number

4. Reason for the return

5. Date of receipt of the order

6. Return date

 

Please return the item using its original packaging in addition to the instructions, documentation and packaging that may accompany it.

 

Once the goods to be returned have been received, we will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if the return or replacement of the returned product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days after the date on which we send you a

 

In the event that the product (s) can not be substituted, the amounts paid for those products that are returned, due to some defect or defect, when it actually exists, will be reimbursed in full, including the delivery costs incurred to deliver the item. and the costs you would have incurred to return it to us.

 

Refunds and partial cancellations will result in partial reimbursement of the total amount paid for the entire order. The cost of transportation, reimbursement and gift packaging will not be returned in case of partial return. The refund will be made on the same credit card used to pay for the purchase or by bank transfer for orders paid by refund.

 

If you have any questions, you can contact us through our email comercial@eladio.gal or by calling +34981810959.

 

In any case, the rights recognized by current legislation are protected.